Returns & Refunds
Your satisfaction is our priority. Here's our policy on returns and refunds.
Quality Guarantee
Replace damaged or defective products
24/7 Support
Contact us anytime for issues
Act Fast
Report within 24 hours of delivery
Eligible for Return/Refund
Damaged During Delivery
Products damaged during shipping will be replaced at no cost. Please photograph the damage before opening.
Wrong Item Delivered
If you received the wrong product, we'll arrange an exchange and cover all shipping costs.
Product Quality Issues
Mold, contamination, or products significantly different from description will be fully refunded.
Short Quantity
Missing items from your order will be shipped to you at no additional cost.
Not Eligible for Return
Opened Products
Due to health and safety regulations, we cannot accept returns on opened cannabis products.
Change of Mind
Unfortunately, we cannot accept returns simply because you changed your mind or didn't like the effects.
Late Reports
Issues reported more than 24 hours after delivery may not be eligible for return or refund.
How to Request a Return/Refund
Contact Us
Reach out via WhatsApp or phone within 24 hours
Provide Details
Share your order number and photos of the issue
Wait for Review
Our team will review within 1-2 hours
Resolution
Receive replacement or refund
Refund Methods
Bank Transfer
Refunded to your bank account within 3-5 business days
Store Credit
Instant credit for future purchases (10% bonus value)
Product Exchange
Exchange for same or different product of equal value
